Payments, Shipping, Returns & Cancellations

Terms

  • RGS Performance is a business name of Robert Sidaway PTY LTD, registered in Australia with ABN 60 140 051 805.
  • The Customer refers to the person or entity purchasing parts or services from this web store
  • By accessing www.rgsperformance.com The Customer agrees to these conditions

Paying for your order

RGS Performance accepts payment by Electronic Funds Transfer (EFT), Paypal, AfterPay, and over the phone by Credit Card.

  • Payments via EFT do not attract any additional fees.
  • Payments via Paypal attract a 4% service charge, being the cost of the Paypal Transaction.
  • Payments via AfterPay attract a one off $0.30c fee plus a 6% service charge, being the cost of Afterpay's service.
  • Payments by Credit Card attract a 2.2% service charge being the cost of the Transaction.

Warranty, Returns, and Cancellations

I stand behind my experience and the quality of the parts that I sell, and will gladly work with you to resolve issues of defective parts as long as I am advised within ten business days of your order being delivered.

Returns will not be accepted for change of mind or incorrectly ordered parts. Please choose carefully and if in doubt please get in touch prior to ordering.

Store credit will be applied to any cancellations received before your order is dispatched. A 20% restocking fee applies.

RGS Performance shall not be liable for any lost profits, lost savings, loss of reputation, loss of goodwill, any kind of commercial or economic loss, indirect, incidental, punitive, special, or consequential damages arising out of or in connection with the agreement of the sale of any products or services by RGS Performance or the use thereof whether or not such damages are based on tort, warranty, contract or any other legal theory – even if RGS Performance has been advised, or is aware, of the possibility of such damages.

Shipping & Deliveries - How Your Order Will Get To You

Please note most items include postage in the purchase price where indicated, however with some bulky items and international orders I will need to invoice for shipping once you have completed your order. This allows me charge you actual shipping prices rather than rounding up based on guesstimates. Please get in touch via facebook  or by email to sales@rgsperformance.com if you would like a quote prior to placing your order.

As of 1/8/21 your order will be shipped via Australia Post or Aramex couriers standard delivery service depending on the size, type, and destination for your order. If you have any specific requirements these must be noted on your order and may incur an additional fee. RGS Perfomance reserves the right to use an alternative freight provider not detailed above at any time and without further notice to the Customer.

Orders of "In Stock" parts will be despatched within one business day. Please allow a little longer for parts that are specifically described as being "Order In" or "Built to Order". Delivery times within AUS are typically two to five business days but may take longer at the moment due to Covid conditioins that are beyond my control.

By placing an order with RGS Performance either via the web store or by other means The Customer gives permission for their order to be left at the nominated delivery address without a signature being required. If a signature on delivery service is required this must be specified in writing on the order notes when checking out your order, and may involve an additional fee.

All care is taken when packaging your items  but RGS Performance takes no responsibility for loss or damage sustained in transit. The liability of RGS Performance shall end once your order has been consigned for delivery to you.

I do not offer free shipping for International orders. If you are ordering from outside of Australia you will be invoiced for international shipping after checkout. Please email me at sales@rgsperformance.com or contact me via RGS Performance Facebook page if you would like a shipping quote before you check out.

I do not have a shop front for pickup.

Your Rights

Your purchase of goods or services will be subject to certain laws including, without limitation, the Australian Consumer Law. The Australian Consumer Law provides you with certain rights that cannot be excluded, including that goods and services must be of acceptable quality, reasonably fit for the purpose that RGS Performance represents they will be fir for, and that my responsibilities are discharged with appropriate care and diligence. Nothing in these Terms and Conditions shall be read or applied so as to exclude, restrict or modify or have the effect of excluding, restricting or modifying any condition, warranty, guarantee, right or remedy implied by law which cannot by law be excluded, restricted or modified.